NewTek Expands Professional Video Product Support with
ProTek Program

December 1, 2011

NewTek has expanded its customer service program to include ProTek, a tiered support
plan for the TriCaster line of portable live production systems and 3Play line of instant
replay devices. ProTek Care is a cost-effective way for professional video customers to
protect their investment in NewTek equipment, with extended support hours, immediate
access to support, quicker guaranteed repair turnaround, faster shipping, guaranteed
timely email response, and advance or next day exchanges. ProTek Elite, available only
through qualified NewTek Elite Partners, adds more benefits, with product loaners and
local product expertise.

ProTek Care benefits include:
Extended support hours - later contact hours, seven days a week

Faster response time than standard- or out-of-warranty customers Under five minutes on average for phone Within four business hours guaranteed response for email

Extended / extendable coverage above and beyond warranty Warranty covers 12 months from registration ProTek is renewable annually until product end-of-service

Faster repair turnaround vs. standard warranty 3-5 days vs. ~10 days

Faster shipping ProTek customers always get next-day shipping service vs. ground

Available advance exchange – mission critical environments can always be
protected $295 for ProTek Care customers; free access to loaner systems for ProTek Elite customers
Not available for standard- and non-warranty customers

For more details email AVT Today.